Field Service Representative V

4 weeks ago

Pittsburgh PA USA, United States Medtronic Full time
Job Summary

We are seeking a highly skilled Field Service Representative V to join our team at Medtronic. As a key member of our Cardiac Ablation Solutions team, you will be responsible for providing technical support and service to our customers, ensuring the successful operation of our Affera systems.

Key Responsibilities:

  • Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of Affera systems.
  • Maintain and submit technical records and documentation as per regulatory requirements.
  • Become a subject matter expert for the Affera system and its interconnectivity.
  • Provide information from experiences in the field to colleagues in the office as well as updates to the database.
  • Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization.
  • Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
  • Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
  • Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
  • Participate in special projects as requested by the US Field Service Manager or designee.
  • Provide technical training to physicians, EP technicians and department managers at customer sites.

Requirements:

  • High School Diploma or equivalent required.
  • 12 years of technical, clinical, field service, or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 2 years experience.
  • Prior cardiac mapping experience or service on cardiac mapping systems is required.
  • Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
  • Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills.
  • Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.
  • Excellent time management skills and detail oriented.
  • Flexibility to travel frequently including possible international locations.
  • Ability to work independently, self-motivated and without direct supervision.
  • Extensive direct, face to face customer contact and interaction.

Preferred Qualifications:

  • Bachelor's degree in an Engineering discipline.
  • Experience in teaching technical subject matter.

About Medtronic:

At Medtronic, we are committed to improving the lives of patients around the world. We are a global leader in medical technology, and our products and therapies are used to treat a wide range of medical conditions. We are proud to be a company that values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

Benefits and Compensation:

Medtronic offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of employee programs and resources to support your career development and well-being.

Physical Job Requirements:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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