IT Infrastructure Specialist
4 days ago
Exact IT Consulting is seeking a highly skilled Tier 2 Helpdesk Support professional to join our team. This role is responsible for providing technical support and maintenance services to ensure the smooth operation of our infrastructure. If you have experience with Active Directory, VOIP, RMM, PSA, Cloudberry, Barracuda, and Office365, you will be a great fit for this position.
Responsibilities:
- Install and configure servers and hardware according to standards and project requirements.
- Implement systems such as core, financial software, and operational infrastructure applications.
- Develop and maintain installation procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative approaches for system administration tasks.
- Identify resource-efficient methods for system administration.
- Maintain system monitoring and perform daily backups.
- Create, change, and delete user accounts.
- Provide Tier III support and troubleshoot issues.
- Repair and recover from hardware or software failures.
- Apply OS patches and upgrades.
- Configure new services as necessary.
Requirements:
This role requires excellent technical skills and attention to detail. A strong understanding of server and network infrastructure is essential, as well as experience with the listed technologies. You should also have excellent communication and problem-solving skills. If you are passionate about delivering high-quality technical support, we want to hear from you
The estimated salary for this role is $65,000 - $80,000 per year, depending on location and experience.
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