IT Support Specialist for Government Contract
4 days ago
We are seeking an experienced IT Support Specialist to join our team in supporting a government contract.
Job DescriptionSupport and Maintenance: The successful candidate will be responsible for providing technical support and maintenance services to ensure optimal operation of computer systems and equipment, ensuring user satisfaction.
Ticket Management: Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
User Account Management: Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
System Administration: Maintain Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
Incident Reporting: Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
Work Environment: The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
Requirements: A Bachelor's degree in Computer Science, Electronics Engineering, or other related field; 2+ years of relevant experience; knowledge of debugging protocols and processes; adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
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