Tier 2 Helpdesk Specialist

3 weeks ago


Lexington, Kentucky, United States Exact IT Consulting Full time
Job Overview
The Tier 2 Helpdesk Support role at Exact IT Consulting offers a competitive salary of $65,000 - $85,000 per year. As a key member of our technical team, you will provide advanced technical support to our clients and internal stakeholders.

Job Responsibilities:
  • Install and configure systems, including core operational infrastructure applications.
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Research and recommend innovative approaches for system administration tasks.

Requirements:
* Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.
* Strong problem-solving skills and ability to troubleshoot complex issues.

Benefits:
  • Competitive salary: $65,000 - $85,000 per year
  • 401(k) with company matching
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance


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