Customer Service Representative

2 days ago


Bel Air, Maryland, United States Sherwin-Williams Full time
Customer Service Specialist

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide product information, and offer solutions. Your responsibility will be to resolve customer concerns promptly to ensure satisfaction.

Key Responsibilities:
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment and maintain a presentable store
  • Assist with deliveries and loading/unloading trucks
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Please note that compensation and benefits may vary based on individual circumstances and geographic location. Sherwin-Williams is committed to creating an inclusive and diverse workplace, and qualified applicants of all backgrounds are encouraged to apply.



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