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Executive Housekeeping Director
2 months ago
At Courtyard by Marriott Hampton Coliseum Central, we are seeking an experienced and skilled Executive Housekeeping Manager to join our team. This is a key leadership role that requires a strong understanding of housekeeping operations and a passion for delivering exceptional guest experiences.
Key Responsibilities:- Supervise and manage the housekeeping and laundry staff, including hiring, training, and performance evaluations.
- Develop and implement cost control systems for staffing, inventories, and cleaning supplies.
- Ensure quality services are rendered in meeting guest needs and enhance guest relations.
- Schedule staff according to labor standards and forecast business levels.
- Prepare daily assignment sheets for all housekeeping and laundry associates.
- Maintain cleanliness quality based on hotel objectives.
- Monitor and maintain level of cleanliness in event areas, storage areas, restrooms, and public areas and offices.
- Compile and report accurate status of 'the house' to the front desk department.
- Work with the Security Office to enforce standard procedures for the acceptance, security, and return of guest lost and found items.
- Maintain standard procedures for security of rented and leased equipment.
- Maintain productivity and labor cost goals.
- Work with finance to conduct formal inventories of linen, supplies, and equipment as required.
- Order and receive supplies to maintain adequate inventory levels.
- Check all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
- Maintain departmental key control.
- Maintain deep cleaning program.
- Act as Manager on Duty as required.
- Conduct monthly department meetings.
- Attend weekly staff meetings.
- Complete projects as determined by the General Manager.
Requirements:
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 50 pounds.
- Push/pull carts and other equipment up to 250 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests, management, and co-workers to their understanding.
- Work environment - Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends, and holidays.