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Executive Housekeeping Director

2 months ago


Hampton, Virginia, United States Courtyard by Marriott Hampton Coliseum Central Full time
Executive Housekeeping Manager

At Courtyard by Marriott Hampton Coliseum Central, we are seeking an experienced and skilled Executive Housekeeping Manager to join our team. This is a key leadership role that requires a strong understanding of housekeeping operations and a passion for delivering exceptional guest experiences.

Key Responsibilities:
  • Supervise and manage the housekeeping and laundry staff, including hiring, training, and performance evaluations.
  • Develop and implement cost control systems for staffing, inventories, and cleaning supplies.
  • Ensure quality services are rendered in meeting guest needs and enhance guest relations.
  • Schedule staff according to labor standards and forecast business levels.
  • Prepare daily assignment sheets for all housekeeping and laundry associates.
  • Maintain cleanliness quality based on hotel objectives.
  • Monitor and maintain level of cleanliness in event areas, storage areas, restrooms, and public areas and offices.
  • Compile and report accurate status of 'the house' to the front desk department.
  • Work with the Security Office to enforce standard procedures for the acceptance, security, and return of guest lost and found items.
  • Maintain standard procedures for security of rented and leased equipment.
  • Maintain productivity and labor cost goals.
  • Work with finance to conduct formal inventories of linen, supplies, and equipment as required.
  • Order and receive supplies to maintain adequate inventory levels.
  • Check all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
  • Maintain departmental key control.
  • Maintain deep cleaning program.
  • Act as Manager on Duty as required.
  • Conduct monthly department meetings.
  • Attend weekly staff meetings.
  • Complete projects as determined by the General Manager.

Requirements:

  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 50 pounds.
  • Push/pull carts and other equipment up to 250 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Work environment - Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends, and holidays.