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Field IT Specialist

4 weeks ago

Schaumburg, Illinois, United States North Vending LLC Full time
Job Description

Technical Field Service Representative

We are seeking a skilled Technical Field Service Representative to join our team at North Vending LLC. As a Technical Field Service Representative, you will be responsible for completing installations and providing support at client locations in the Chicago area and surrounding suburbs.

Key Responsibilities:

  • Complete installations and provide support at client locations.
  • Diagnose, troubleshoot and resolve Microsoft Windows / UNIX hardware and software problems.
  • Install and configure new PC hardware and software on desktops, ATM, amusements devices, laptops and peripherals.
  • Develop, prepare, test and deploy hard drive images and support users in a virtual desktop environment.
  • Perform basic computer wired and wireless network troubleshooting.
  • Develop, document and effectively communicate job processes, procedures and techniques.
  • Maintain proficiency in PC technical fields of expertise.
  • Maintain a high level of proficiency in using help-desk systems and tools.
  • Track and maintain equipment inventories.
  • Test new hardware and software.

Requirements:

  • Extensive repair/fix hardware hands on experience.
  • Software installation experience.
  • Valid Driver's License.
  • Field work experience assisting small local businesses.
  • Ability to move around heavy machines/kiosks/devices if needed.
  • Comfortable with being on route 90% of the time.

Our ideal candidate:

We are looking for a skilled and experienced Technical Field Service Representative who is able to work independently and as part of a team. If you have a strong background in hardware troubleshooting and installation, and are able to communicate effectively with clients, we encourage you to apply.