Beverage and Food Service Specialist
2 weeks ago
POSITION SUMMARY:
Responsible for the delivery of food and beverages in a warm, welcoming, and efficient manner, ensuring guest satisfaction throughout their dining experience.
KEY RESPONSIBILITIES:
- Ensures the service station is properly set up and maintained in a clean and organized manner before, during, and after shifts.
- Welcomes guests promptly and courteously, providing information on specials, promotions, and available snacks.
- Accurately takes orders, demonstrating knowledge of all available drinks, including premium and call brands, requiring memorization of the menu.
- Serves appropriate snacks and garnishes with beverages.
- Enters orders into the point of sale system to notify the bartender in a timely manner.
- Keeps guest tables clean and assists in maintaining the bar area.
- Regularly checks in with guests to replenish beverages and ensure satisfaction.
- Delivers the check to guests promptly, expressing gratitude and encouraging future visits.
- Conducts general cleaning tasks using standard cleaning products as directed by management to comply with health standards.
- Performs additional duties as requested, including accommodating special guest requests.
POSITION REQUIREMENTS:
- Basic knowledge of food and beverage preparation and service, particularly alcoholic beverages.
- Familiarity with appropriate table settings, service ware, and menu offerings.
- Ability to read and comprehend menus and promotions, and communicate effectively in English with guests.
- Capacity to remember and promote a variety of menu items.
- Ability to carry trays weighing up to 40 lbs. through crowded areas consistently during shifts.
- Compliance with all State, Federal, and Corporate regulations regarding the service of alcoholic beverages.
- Maintain a positive demeanor throughout shifts.
- Complete all assigned side work and daily checklists.
- Work collaboratively as part of a team.
- Stay motivated during both busy and slow periods of service.
- Responsible for cash handling and self-banking, ensuring accurate funds management.
- Proficient in operating a keyboard and learning point of sale procedures for order processing and check closure.
- No prior experience necessary; previous cocktail service experience is preferred.
- Ability to obtain any required licenses or certifications, including TIPS certification; bartender certification is a plus.
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