Retail Sales Consultant

4 weeks ago


Belmont, California, United States Portables Full time
Job Description

As a Retail Sales Consultant at Portables, an AT&T Authorized Retailer, you will be the face of our company, providing exceptional customer service and sales expertise to our customers. Your primary responsibility will be to help customers find the right products and services to meet their needs, while also ensuring a seamless and enjoyable shopping experience.

Key Responsibilities:

  • Greet customers and ensure they feel welcome and valued.
  • Learn and sell all of AT&T's products and services.
  • Help customers with customer service issues and escalation.
  • Identify customer needs, make suggestions, and answer questions.
  • Answer phone calls promptly, courteously and professionally.
  • Able to understand customer needs and suggest personalized solutions.
  • Resolve customer's concerns quickly, effectively and courteously.
  • Show professionalism and enthusiasm by working as a team.
  • Recognize potential theft/loss situations assisting to deter theft.
  • Help maintain cleanliness at your location.

Requirements:

  • Must be at least 18 years old; must present age-related verification and other employment eligibility documents as required.
  • Demonstrate clear verbal communication and listening skills.
  • Ability to work cooperatively and collaboratively with others.
  • Conduct working relationships in a manner acceptable to others and to the organization.
  • Ability to work under time constraints, fast-paced and rapidly changing environment.
  • Commitment to Portables policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.
  • Knowledge of customer service skills including helping customers to feel welcome and valued; identifying customer needs by asking focused open-ended questions; offering product recommendations based upon the needs identified; creating confidence; and asking for (closing) sale.
  • High school diploma or GED required; 1 or more years of accredited college study preferred.
  • Full-time reps must be able to work at least 40 hours per week, including evenings and weekends.

Benefits:

  • Uncapped commission.
  • Medical.
  • Dental.
  • Vision.
  • Product and service discounts.
  • Advancement opportunities.


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