Customer Support Strategist
5 days ago
We are seeking a visionary leader to oversee our global customer support operations. Reporting directly to the Chief Customer Officer, the successful candidate will design and execute customer support strategies that ensure unparalleled customer satisfaction and retention.
About the Role- The ideal candidate will provide strategic direction and leadership to the global customer support team, fostering a culture of excellence and continuous improvement.
- Develop and implement customer support strategies aligned with company goals and customer needs, leveraging industry best practices and innovative technologies.
- Oversee day-to-day operations of the support organization, including ticketing systems, service level agreements (SLAs), escalation processes, and performance metrics.
- Serve as the voice of the customer within the organization, championing customer-centric initiatives and driving cross-functional collaboration to resolve issues and enhance product offerings.
- Minimum 10 years of progressive experience in customer support or customer success roles within the cloud software industry, with at least 5 years in a leadership position that oversaw a team of at least 10.
- Deep understanding of cloud-based software solutions, SaaS platforms, and IT infrastructure.
- Proven ability to inspire and lead a large, geographically dispersed team, with strong decision-making, problem-solving, and conflict resolution skills.
- Passion for delivering exceptional customer experiences and a strong commitment to customer advocacy.
- A competitive salary of $150,000 per year, based on industry standards and location.
- Flexible PTO, paid company holidays, and yearly team off-sites.
- Medical, dental, and vision benefits, as well as basic and voluntary life insurance.
- 401k employer match and wellness benefits, including Headspace, OneMedical, and Gympass.
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Customer Success Strategist
6 days ago
Atlanta, Georgia, United States Abnormal Security Full time**Job Title:** Customer Success StrategistDescription:In this role, you will bring 2+ years of experience in a customer success capacity and 5+ years of experience in an enterprise SaaS product support environment. Your strong technical troubleshooting skills, ability to communicate effectively with all levels of the organization, and understanding of...
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Customer Success Strategist Leader
3 weeks ago
Atlanta, Georgia, United States OneTrust Full timeWe are looking for a highly skilled and experienced Customer Success Strategist Leader to join our team at OneTrust. This is an exciting opportunity to work with a leading provider of trust and privacy solutions, and to contribute to the growth and success of our business.Job SummaryThe Customer Success Strategist Leader will be responsible for developing...
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Cybersecurity Strategist
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Atlanta, Georgia, United States TriOptus LLC Full timeTriOptus LLC is a leading provider of innovative IT solutions. We are seeking an experienced Cybersecurity Strategist to join our team in Metro Atlanta.Job Description:The Cybersecurity Strategist will be responsible for analyzing data and information from multiple sources to conduct preparation of the environment, respond to requests for information, and...
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Commercial Expansion Strategist
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Business Development Strategist
7 days ago
Atlanta, Georgia, United States Apto Solutions Full timeAbout the RoleWe are seeking an experienced Business Development Strategist to join our team at Apto Solutions. As a key member of our sales leadership team, you will be responsible for driving business growth through the development and expansion of customer and partner relationships.
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Digital Content Strategist
3 weeks ago
Atlanta, Georgia, United States TEKsystems Full timeJob OverviewWe are seeking a skilled Digital Content Strategist to join our team at TEKsystems. This role will involve crafting compelling copy for various digital touchpoints, ensuring that our brand messaging resonates with our target audience.About the RoleThe ideal candidate should have 5+ years of experience in B2B copywriting, preferably with a strong...
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National Account Strategist
2 weeks ago
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Digital Marketing Strategist
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Digital Growth Strategist
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Atlanta, Georgia, United States Optimize Partners Full timeOptimize Partners is seeking a highly skilled Digital Growth Strategist to drive business expansion and user adoption through innovative marketing initiatives.The ideal candidate will have 4+ years of experience in marketing, product, or customer success, with 2+ years of experience as a product marketing manager for a software technology company. A strong...
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Digital Marketing Strategist
6 days ago
Atlanta, Georgia, United States 321Forms Full timeDigital Marketing PositionWe are seeking a Digital Marketing Strategist to join our team at 321Forms. In this role, you will be responsible for developing and executing comprehensive digital marketing strategies that drive engagement and conversion.The ideal candidate will have a strong background in digital marketing, as well as excellent writing and...
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Senior Data Strategist
2 weeks ago
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Lead Security Marketing Strategist
4 weeks ago
Atlanta, Georgia, United States Amazon Full timeJob DescriptionWe are seeking an experienced Lead Security Marketing Strategist to join our team at Amazon. The successful candidate will develop and execute strategic marketing campaigns that highlight the security benefits of AWS services.About the RoleThis is a highly visible role that requires a deep understanding of cloud security and technology...
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Corporate Travel Strategist
4 weeks ago
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Industrial IoT Success Strategist
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Atlanta, Georgia, United States Koch Industries Full timeKey ResponsibilitiesAs our Industrial IoT Success Strategist, you will assess customer needs and provide direction to our team based on customer feedback. You will help customers integrate our products and services into their operations and provide training and onboarding services.You will also identify and develop key customer success metrics for internal...
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Product Management Strategist
4 weeks ago
Atlanta, Georgia, United States Mastercard Full timeUnlock Business GrowthAt Mastercard, we're empowering small and medium-sized businesses to thrive in a rapidly changing world. As a Product Manager on our SME team, you'll play a pivotal role in shaping the future of commerce.About the RoleWe're seeking an experienced Product Management Strategist to lead the development of innovative products that drive...
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Customer Support Strategist
6 days ago
Atlanta, Georgia, United States UP Entertainment Full timeAbout the Company:UP Entertainment is a leading provider of uplifting entertainment content. Our mission is to uplift and inspire audiences through quality storytelling and innovative technology. We are seeking a seasoned Customer Experience Director to join our team and drive excellence in customer service.Responsibilities:* Develop and implement strategies...
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Digital Data Strategist
2 weeks ago
Atlanta, Georgia, United States Home Depot Management Company, LLC Full timeJob DescriptionThe Home Depot Management Company, LLC seeks a skilled Digital Data Strategist to join its team. As a key member of the organization, you will play a crucial role in building the infrastructure needed to capture customer data and develop actionable insights.This position involves collaborating with internal customers and cross-functional teams...
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Business Development Strategist
6 days ago
Atlanta, Georgia, United States Horizontal Talent Full timeAbout the RoleAt Horizontal Talent, we're seeking a seasoned professional to join our team as a Business Development Strategist. In this critical role, you'll be responsible for maintaining and growing client relationships with executive sponsors and key stakeholders.The ideal candidate will have at least 10 years of sales or business development experience...
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Digital Marketing Strategist
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Atlanta, Georgia, United States CREDIT NOW USED CARS Full timeJob OverviewCredit Now Used Cars is seeking a skilled Digital Marketing Strategist to oversee marketing policies and programs. The successful candidate will be responsible for identifying areas of improvement to increase brand awareness and drive business growth in the used car industry.Salary: $60,000 - $80,000 per year (part-time, commission only)Key...
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Chief Financial Strategist
1 month ago
Atlanta, Georgia, United States Permantech2 Full timePermantech2 is a company focused on growth, innovation, and customer focus.Job Title: Chief Financial StrategistWe are seeking a highly experienced and strategic finance leader to join our team as Chief Financial Strategist. This role will play a key part in driving the financial sustainability of Permantech2, providing both operational and strategic...