Customer Service Professional

4 weeks ago


Milwaukee, Wisconsin, United States Eastridge Workforce Solutions Full time
Job Overview

We are seeking a highly motivated Customer Service Representative to join our team at Eastridge Workforce Solutions.

About the Role

The ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and the ability to work independently in a fast-paced environment.

Responsibilities
  • Manage customer interactions across the commercial cycle, including order placement, product development, and delivery.
  • Review and organize Requests for Quotes (RFQs), collaborating with customers and sales teams to define product requirements.
  • Prepare accurate formal quotes based on engineering estimates and sales input.
  • Act as the primary contact for customer inquiries, addressing questions regarding orders, timelines, and specifications.
  • Maintain accurate records of quotes, purchase orders, RFQs, and other customer-related files.
Requirements
  • Associate's degree in Business or a related field; Bachelor's degree preferred.
  • 2-3 years of customer service experience, ideally in a manufacturing or industrial setting.
  • Proficiency in Microsoft Office (Excel, Access, Word, PowerPoint) and adaptability to learn new software.
  • Strong verbal and written communication skills.
What We Offer
  • $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • Opportunities for career growth and professional development.


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