Front Office Associate
2 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Front Office Associate to join our team at People's Health Centers. As a Front Office Associate, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities:
- Register patients and update their records as necessary
- Assess and confirm patient payment sources
- Collect fees due from patients in accordance with company policy
- Maintain an efficient flow of patients to the prospective departments
- Reconcile cash to the audit report at the end of each workday
- Inform patients to bring required identification and payment information
- Answer telephone calls and respond to inquiries or direct callers to appropriate personnel
- Schedule appointments and enter appointment dates and times into the computerized scheduler
- Greets and directs patients, salespeople, and visitors
- Registers patients by verifying their records and making necessary changes
- Prepares billings for processing by finance and collects additional fees as necessary
- Reschedule cancelled appointments due to changes in the provider schedule
Requirements:
- Associate's degree or Bachelor's degree in Business Administration or related field
- Four years of related experience and/or training, with healthcare experience a plus
- Ability to handle problems involving patients and maintain a customer-oriented attitude
- Experience with personal computers and willingness to learn new software
Working Conditions:
The noise level in the work environment is usually moderate.
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