Front Office Associate

2 weeks ago


St Louis, Missouri, United States PEOPLE'S HEALTH CENTERS Full time
Job Title: Front Office Associate

Job Summary:

We are seeking a highly organized and detail-oriented Front Office Associate to join our team at People's Health Centers. As a Front Office Associate, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities:

  • Register patients and update their records as necessary
  • Assess and confirm patient payment sources
  • Collect fees due from patients in accordance with company policy
  • Maintain an efficient flow of patients to the prospective departments
  • Reconcile cash to the audit report at the end of each workday
  • Inform patients to bring required identification and payment information
  • Answer telephone calls and respond to inquiries or direct callers to appropriate personnel
  • Schedule appointments and enter appointment dates and times into the computerized scheduler
  • Greets and directs patients, salespeople, and visitors
  • Registers patients by verifying their records and making necessary changes
  • Prepares billings for processing by finance and collects additional fees as necessary
  • Reschedule cancelled appointments due to changes in the provider schedule

Requirements:

  • Associate's degree or Bachelor's degree in Business Administration or related field
  • Four years of related experience and/or training, with healthcare experience a plus
  • Ability to handle problems involving patients and maintain a customer-oriented attitude
  • Experience with personal computers and willingness to learn new software

Working Conditions:

The noise level in the work environment is usually moderate.



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