Hotel Operations Manager
6 days ago
We are seeking an experienced Hotel Operations Manager to lead our Guest Services department at Great Wolf Resorts. This role is responsible for directing a team of professionals to deliver exceptional guest experiences, drive revenue growth, and maintain high levels of employee satisfaction.
As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to improve operational efficiency, enhance guest satisfaction, and increase revenue.
Key Responsibilities:
- Manage and oversee Front Office, Reservations, PBX, Bell Services, and Kids Experience departments.
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
- Contribute to strategic planning, prepare action plans, implement productivity and quality standards, and resolve problems.
- Maintain service levels, inspire repeat visits, and make the resort a family tradition.
- Establish, follow, and enforce standards and procedures, and comply with legal regulations.
- Participate in educational opportunities, read professional publications, and maintain personal networks.
Requirements & Qualifications:
- Associate's degree in Hospitality, Hotel Management, or equivalent experience.
- 3+ years of Guest Service management experience.
Salary Range:$65,000 - $85,000 per year, depending on experience.
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