Hotel Operations Manager

6 days ago


Scottsdale, Arizona, United States Great Wolf Resorts Full time
About the Role

We are seeking an experienced Hotel Operations Manager to lead our Guest Services department at Great Wolf Resorts. This role is responsible for directing a team of professionals to deliver exceptional guest experiences, drive revenue growth, and maintain high levels of employee satisfaction.

As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to improve operational efficiency, enhance guest satisfaction, and increase revenue.

Key Responsibilities:

  • Manage and oversee Front Office, Reservations, PBX, Bell Services, and Kids Experience departments.
  • Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
  • Contribute to strategic planning, prepare action plans, implement productivity and quality standards, and resolve problems.
  • Maintain service levels, inspire repeat visits, and make the resort a family tradition.
  • Establish, follow, and enforce standards and procedures, and comply with legal regulations.
  • Participate in educational opportunities, read professional publications, and maintain personal networks.

Requirements & Qualifications:

  • Associate's degree in Hospitality, Hotel Management, or equivalent experience.
  • 3+ years of Guest Service management experience.

Salary Range:$65,000 - $85,000 per year, depending on experience.



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