Customer Service Representative

7 days ago


Nashville, Tennessee, United States Mark Le Clair - State Farm Agent Full time
Job Description

**Position Overview**

We are seeking a highly motivated and customer-focused professional to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and supporting the growth of our business.

Responsibilities:

  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Assist with administrative tasks, such as data entry, filing, and record-keeping.
  • Support the sales team in generating new business opportunities and building strong relationships with clients.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.

Benefits:

  • Competitive salary and commission/bonus structure
  • Health benefits and paid time off (vacation and personal/sick days)
  • Opportunities for growth and advancement within our agency
  • Flexible work from home options available

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Interest in marketing products and services based on customer needs
  • Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • People-oriented and self-motivated individual with excellent communication skills
  • Detail-oriented and dedicated to customer service


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