Cisco VOIP Network Specialist
3 weeks ago
The General Dynamics Information Technology team is seeking a highly skilled Cisco VOIP Network Specialist to join our team in Norco, CA. As a member of our team, you will be responsible for providing technical support and maintenance for our VoIP telephone system.
Key Responsibilities:
- Provide technical support and maintenance for the VoIP telephone system, including infrastructure (wiring), system troubleshooting, and technical support.
- Collect, process, and record telecommunications actions within the associated system, as delivered through TSRs, emails, and helpdesk calls.
- Provide telephone switchboard operations, helpdesk operations, system troubleshooting, and technical support.
- Standardize and optimize the design and architecture for the IS and infrastructure of the IT Division.
- Identify and coordinate emerging IT solutions and technology integration opportunities.
- Implement innovative industry best practices and technologies that maximize efficiencies and cost savings.
- Develop new systems while migrating infrastructure capabilities to meet mission requirements and improve operational efficiency of customers.
- Plan and deliver IS, infrastructure, and telephony capabilities that scale to meet enterprise demand with the least re-engineering effort possible.
- Facilitate and monitor the integration, interoperability, and synchronization of enterprise-wide IS and infrastructure solutions and services.
Requirements:
- A high school degree, or a GED, and more than eight (8) years of relevant Cisco Voice over Internet Protocol (VoIP) technical support and five (5) years of experience on the day-to-day operations of the VoIP telephone system, including infrastructure (wiring).
- A bachelor's degree in a relevant field and five (5) years of relevant Cisco Voice over Internet Protocol (VoIP) technical support, and experience on the day-to-day operations of the VoIP telephone system, including infrastructure (wiring).
- A Master's Degree in a relevant field.
- SECRET Clearance is required.
- US Citizenship Required.
About General Dynamics Information Technology:
At General Dynamics Information Technology, we deliver consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
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