Advanced Cisco VOIP Engineer

3 weeks ago

Norco, Louisiana, United States General Dynamics Full time

We are seeking an experienced Cisco Voice over Internet Protocol (VOIP) engineer to join our team in Norco, CA. This role involves providing technical support and maintenance for our VOIP telephone system, including infrastructure (wiring) and day-to-day operations.

The ideal candidate will have a minimum of 8 years of relevant experience in Cisco VOIP technical support, with a focus on infrastructure (wiring) and daily operations. A bachelor's degree in a related field is preferred, but not required. The successful candidate will have excellent problem-solving skills, be able to work independently, and possess strong communication skills.

In this role, you will be responsible for:

  • Collecting, processing, and recording telecommunications actions within the associated system
  • Providing telephone switchboard operations, helpdesk operations, system troubleshooting, and technical support
  • Providing telecommunications system usage monitoring and recording, system billing development and distribution, and system inventory and audits
  • Standardizing and optimizing the design and architecture for the IS and infrastructure of IT Division
  • Identifying and coordinating emerging IT solutions and technology integration opportunities
  • Implementing innovative industry best practices and technologies that maximize efficiencies and cost savings

This position offers a competitive salary range of $27.42 - $37.10 per hour, depending on experience and location. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with company match. Additionally, we provide paid time off, holidays, and opportunities for professional growth and development.

Our team is dedicated to delivering high-quality services to our clients, and we are committed to providing a positive and inclusive work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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