Customer Experience Manager

6 days ago


Henderson, Nevada, United States The Lash Lounge Henderson - The District Full time

The Lash Lounge Henderson is the premier destination for lash extensions, beauty services and more.

Job Overview

We are seeking a highly motivated Customer Experience Manager to join our team in Henderson. This role begins as part-time but has the potential to grow into a full-time position. The ideal candidate will have 1+ year of customer service or retail sales experience, excellent phone skills, and strong attention to detail.

In this role, you will be responsible for increasing membership sales, retail sales, and booking clients. You will also provide an exceptional customer experience to all guests, market/schedule appointments, and maintain a clean and inviting environment. We offer competitive hourly wages, plus commissions on product sales and member sign-ups.

About Us

The Lash Lounge Henderson is part of a rapidly growing company with over 135 locations in the United States. Our mission is to create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes.

We prioritize growth opportunities, discounts on retail products, great bonuses, and incentives for our employees. If you're looking for a challenging and rewarding role with a dynamic company, we encourage you to apply.

Responsibilities
  • Increase membership sales and retail sales
  • Follow up and schedule sales leads
  • Greet new clients and provide an exceptional customer experience
  • Market/Schedule appointments in person or by phone
  • Maintain a clean and inviting environment
Requirements
  • 1+ years customer service or retail sales experience
  • Outstanding phone skills
  • MUST be available evenings, holidays, and weekends
  • Strong attention to detail/financially incentivized by company goals
  • Strong ability to multitask in a fast-paced environment
Benefits
  • Hourly wage: $15-$20/hour
  • Plus 10% commissions on product sales
  • Member sign-up bonuses
  • Discounts on retail products
  • Great bonuses and incentives


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