Customer Service Liaison
2 weeks ago
Key Responsibilities:
Assist customers with their insurance needs
Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
Process policy changes, claims, and payments accurately and efficiently
Maintain customer records and update information as necessary
Collaborate with team members to ensure seamless customer experiences
Promote and cross-sell insurance products and services to meet customer needs
Handle escalated customer complaints and concerns with professionalism and empathy
Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
Participate in ongoing training and development programs to enhance knowledge and skills
About the Role:
As a Customer Relations Representative at State Farm Insurance, you will be part of a dynamic team dedicated to delivering exceptional customer service. Your primary focus will be on assisting customers with their insurance needs, providing solutions to their inquiries, and ensuring a seamless experience throughout the process.
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