Sales and Customer Service Representative

3 weeks ago


Bayside, New York, United States Massage Envy Full time
Unlock Your Potential at Massage Envy

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and promoting our wellness programs.

Perks and Benefits
  • Competitive hourly rate of $16-$18, plus bonuses and commissions
  • Matching 401(k) plan
  • Paid time off for full-time and part-time employees
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 10% off all products
  • $25 per membership sold
Responsibilities
  • Provide outstanding customer service and help clients feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
Requirements
  • People of integrity ready to champion the well-being of members, guests, and team members
  • Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent
  • Masters of customer service who make everyone they interact with feel valued and supported
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities
  • Great teammates who can work well with others in a fun and fast-paced environment
  • Supporters of total body care with a general knowledge of massage and skin care services


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