Plumbing Team Lead

1 week ago


Lafayette, Indiana, United States Summers Plumbing Heating & Cooling - Lafayette Full time
Job Overview

Summers Plumbing Heating & Cooling - Lafayette is seeking a highly skilled Plumbing Supervisor to join our team. As a key member of our operations team, you will be responsible for supervising and directing our plumbers to ensure exceptional customer service and quality workmanship.

Key Responsibilities:

  • Supervise and direct plumbers to ensure effective performance of repair, replacement, installation, and other duties as required for customer satisfaction.
  • Review and ensure quality meets Summers standards and safety requirements; make recommendations to improve quality and productivity.
  • Conduct group and one-on-one training with technicians on lead generation, customer service, and company practices and procedures.
  • Ensure all company/department policies are being followed by all plumbing staff.
  • Train employees on technical skills, company processes, and safety rules and practices.
  • Represent Summers professionally, honestly, and ethically in all business matters and activities.
  • Demonstrate leadership to field technicians in the areas of customer focus and customer service.

Requirements:

  • Must hold a current plumbing license.
  • Must be able to lift and maneuver equipment up to 75 lbs.
  • Must be able to crawl, climb, kneel, squat, bend, and reach overhead.
  • Must be able to climb and work on ladders.
  • Must be able to use hand and power tools.
  • Demonstrate ability to train others in technical skills and effective customer service.
  • Effective and efficient time-management and organizational skills.
  • Valid driver's license and acceptable driving records.
  • Available to work flexible hours and on-call shifts as needed.

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