Mutuel Department Manager

2 weeks ago

Louisville, Kentucky, United States Churchill Downs Racetrack LLC Full time
Job Title: Mutuel Manager

Churchill Downs Racetrack LLC is seeking a highly skilled and experienced Mutuel Manager to join our team. The successful candidate will be responsible for directing the overall activities of the Mutuel Department to ensure an efficient and economic operation.

Key Responsibilities:
  • Assist the Sr. Director of Mutuels in determining the daily workforce size and assigning tellers in compliance with union contract.
  • Supervise tellers at various divisions, ensuring compliance with operating rules and maintaining positive relations with customers.
  • Work closely with AML Compliance to ensure proper procedures are in place and employees adhere to compliance guidelines.
  • Develop Standard Operations Procedures (SOP) for all activities within the Mutuel Department.
  • Act as department manager in the absence of the Sr. Director of Mutuels.
  • Review productivity of tellers daily, including total transactions, over and short periods, and log tapes, and discuss problem areas with individual employees.
  • Investigate customer complaints and summarize findings for the Sr. Director of Mutuels.
  • Handle employee complaints and grievances with division supervisors and recommend appropriate courses of action to the Sr. Director of Mutuels.
  • Coordinate duties related to simulcast wagering.
  • Supervise training programs and evaluate new employees.
  • Assist in daily calculation of department payroll and pension reports.
  • Set post times to ensure sufficient betting time without prolonging the day, coordinating with simulcast schedules.
  • Serve as Manager on Duty during simulcasting in the absence of the Sr. Director of Mutuels.
  • Assist in development and implementation of new wagers.
  • Assist with account and balancing of monies resulting from wagering.
  • Gather daily statistics and maintain files.
  • Ensure that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
  • Ensure that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
  • Produce and disseminate the monthly simulcast calendar.
  • Order all decoders for imported simulcast races.
  • Maintain a list of all decoder assignments for TV and VP, Mutuels to reference.
  • Create a priority list for TV to use to assign a channel to each simulcast track, each day.
  • Manage Sportsbook daily operations, including:
    • A thorough understanding of sports betting and wagering.
    • Hiring, training, scheduling, and managing Sportsbook employees.
    • Managing kiosks, which includes changing kiosk paper, counting kiosk money, addressing any Kiosk-related issues, and maintaining thorough communication with Derby City Gaming and Kambi.
    • Working closely with the money room and the Sportsbook money room to ensure daily balancing.
    • Developing Standard Operations Procedures (SOP) in adherence to State Racing Commission rules and compliance.
    • Investigating issues as they arise and ensuring top-quality customer service is being delivered.
    • Formulating periodical promotions to encourage handle.
    • Obtaining a State License to work in the Sports Book.
  • Other duties as assigned.
Requirements:
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Proficiency with Microsoft Outlook, Word, PowerPoint, Excel, and Smartsheet. Experience working in a union environment preferred. A strong math background is preferred.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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