Customer Service Team Lead

2 weeks ago


San Antonio, Texas, United States ApTask Full time
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

Job DescriptionKey Responsibilities
  • Oversee the daily operations of the customer service department, ensuring high-quality service delivery.
  • Delegate and assist with various customer service tasks, including billing, mortgage changes, add/remove vehicles, and remarketing.
  • Handle escalated customer inquiries and complaints with professionalism and efficiency.
  • Collaborate with other departments to improve overall customer experience and satisfaction.
Requirements
  • Must have a P&C License.
About the Role

This is an exciting opportunity to lead our customer service team and make a meaningful impact on our customers' experience. If you have strong leadership skills and a passion for delivering exceptional customer service, we encourage you to apply.

We offer a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. Our team is dedicated to shaping the future of work and making a positive impact on our customers' lives.

As a member of our team, you will have the opportunity to work with a diverse range of clients and industries, and to develop your skills and expertise in customer service and leadership.

We are committed to providing a supportive and inclusive work environment, and to helping our employees achieve their career goals.



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