Service Advisor

6 days ago


Pleasanton, California, United States Hendrick Automotive Company Full time
Service Advisor Job Description

Job Summary: We are seeking a skilled Service Advisor to join our team at Hendrick Automotive Company. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Work with customers to identify and document service, maintenance, and repair needs.
  • Provide accurate estimates and explanations to customers.
  • Schedule appointments and ensure timely completion of services.
  • Meet dealership standards for repair and order production.
  • Maintain a high level of customer satisfaction and CSI scores.

Requirements:

  • Previous experience in automotive or customer service industries.
  • Working knowledge of vehicle mechanical operations.
  • Excellent interpersonal, customer service, and organizational skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

  • A competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Why Join Our Team:

Hendrick Automotive Company is a leading provider of automotive services, and we are committed to delivering exceptional customer experiences. As a Service Advisor, you will have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding service.

Core Values:

  • Servant Leadership: We put the needs of our customers and colleagues first.
  • Teamwork through Trust & Respect: We work together to achieve our goals.
  • Integrity: We operate with honesty and transparency.
  • Commitment to Customer Enthusiasm: We strive to exceed our customers' expectations.
  • Passion for Winning: We strive to be the best in everything we do.

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