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Service Advisor

2 months ago

Pleasanton, California, United States Hendrick Automotive Group Full time
Service Advisor Job Description

At Hendrick Automotive Group, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities:
  • Work closely with customers to understand their vehicle needs and provide personalized service recommendations.
  • Communicate effectively with service technicians to ensure accurate and timely completion of repairs and maintenance.
  • Provide detailed estimates and explanations of work to be performed, ensuring transparency and customer satisfaction.
  • Manage customer expectations and resolve any issues or concerns in a professional and courteous manner.
  • Collaborate with the service team to achieve sales and customer satisfaction goals.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in automotive or customer service industries; working knowledge of vehicle mechanics a plus.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and customers.
  • Valid driver's license and ability to travel to various locations as needed.
What We Offer:
  • Competitive hourly rate and commission-based sales incentives.
  • Opportunities for professional growth and development within the company.
  • A dynamic and supportive work environment with a team-oriented culture.
  • Benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.