Customer Support Team Lead

4 days ago


Saint Paul, Minnesota, United States State of Minnesota Full time

**Job Summary:** We are seeking a highly skilled Customer Support Team Lead to join our team at the Commerce Department. As a Senior Consumer Liaison, you will be responsible for serving as the primary point of contact for individuals and businesses contacting the department with licensing and unclaimed property inquiries.

About the Role:

This role will require you to interact with the public daily, responding to phone, written, and in-person contacts. You must have excellent customer service skills and be able to explain complex information in a clear and concise manner.

Key Responsibilities:

  • Serve as the primary point of contact for licensing and unclaimed property inquiries
  • Develop and maintain relationships with customers and stakeholders
  • Provide exceptional customer service and support

Requirements:

  • Customer Service Skills sufficient to explain laws, rules, regulations, standards, policies, and procedures
  • Word Processing skills
  • Database Management skills
  • English (reading, writing & speaking)

Benefits:

  • Competitive salary range: $23.76 - $32.06 hourly; $49,610 - $66,941 annually
  • Affordable benefits package
  • Ongoing training and development opportunities

About Working at the State of Minnesota:

The State of Minnesota is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission.


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