Customer Service Representative

1 day ago


Memphis, Tennessee, United States Creative Co-Op, Inc. Full time

About Us

Creative Co-Op, Inc. is a leading importer and distributor of gift and home decorative accessories. We work with over 15,000 boutique specialty stores in North America, Fortune 500 national retailers, and major eCommerce partners.

We are part of Regent Holding Company, a global brand with a presence in the US, China, and Europe. Our growth is backed by Freeman Spogli & Co., a leading private equity firm dedicated to investing in the consumer and distribution sectors.

Job Overview

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, sales representatives, and new accounts.

Key Responsibilities

  • Provide timely and accurate support to customers and sales representatives regarding order information, product availability, and other inquiries.
  • Process and resolve customer orders, claims, and shipping issues in a professional and efficient manner.
  • Perform data entry and maintain accurate records of customer interactions.
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
  • Stay up-to-date with product knowledge and company policies to provide informed support to customers.

Requirements

Education: College degree preferred or minimum of 1-3 years customer service experience.

Skills: Strong communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and email.

Work Environment: Our office is located in Memphis, TN, with opportunities to attend trade shows and work with a global team.



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