Patient Services Representative II

3 weeks ago


Malvern, Pennsylvania, United States Nemours Children's Health Full time
About the Role

Nemours Children's Health is seeking a highly skilled Patient Services Representative II to join our therapy services team in Malvern, Pennsylvania.

Key Responsibilities
  • Accurately and timely register patients and schedule appointments for the Outpatient Therapy Services Department.
  • Triage phone calls to the appropriate staff for responses and provide excellent customer service to families and community service providers.
  • Respond to telephone inquiries regarding appointments within 24 hours and take patient referrals by phone, electronically, or mail.
  • Enter information in referral logs and call back logs adhering to response time guidelines.
  • Record accurate patient demographics and insurance information into the scheduling system and handle incoming calls in a timely and expeditious manner.
  • Schedule appointments for the Outpatient Therapy Services Department and coordinate with other Hospital departments as necessary.
  • Communicate procedure-related prep information to families directly during the scheduling process and mail appointment confirmation/prep instructions/questionnaires to families after entering appointments.
  • Provide travel directions when requested and maintain the organization of the scheduling office to present a neat appearance to customers.
  • Act as a resource preceptor for new and existing program staff and triage calls to transfer them to the appropriate department or service as necessary.
Requirements
  • High School diploma required.
  • Minimum of six (6) months to one (1) year experience required.
About Nemours Children's Health

As one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions.

We are committed to providing culturally relevant care, reducing health disparities, and building a diverse and inclusive environment.

Candidates of diverse backgrounds, race, and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply.



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