Tax Service Specialist

4 days ago

Norfolk, Virginia, United States ADP Full time
Be the Tax Expert

As a Tax Service Specialist at ADP, you will assist clients with tax deposits and filing, and may also manage inquiries from state and federal agencies.

Be a Trusted Advisor and Problem Solver

You will use your expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.

Build Relationships

You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.

Demonstrate Client Focus

You will place a strong focus on client satisfaction, assisting clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

To succeed in this role, you will need to have at least two years of client service and/or call center experience, or a minimum of four years of Insurance/Financial Institution experience.

You will need to communicate clearly and quickly to summarize a problem and explain a solution, and be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills.

A college degree is great, but not required. What's more important is having the skills to do the job.

What You'll Do
  • Be the Tax Expert: Assist clients with tax deposits and filing, and manage inquiries from state and federal agencies.
  • Be a Trusted Advisor and Problem Solver: Use your expertise to help ADP's clients solve problems and provide solutions.
  • Build Relationships: Build relationships with clients using the phone, email, and/or chat, and strive to exceed client expectations in every interaction.
  • Demonstrate Client Focus: Place a strong focus on client satisfaction, and assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.

We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion.

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