Beauty and Wellness Expert

1 day ago

Miami, Florida, United States Walgreens Full time
Job Description:

Job Summary:

We are seeking a highly skilled Beauty and Wellness Consultant to join our team at Walgreens. As a Beauty and Wellness Consultant, you will be responsible for providing exceptional customer care, maximizing sales and brand awareness, and delivering a distinctive and delightful customer experience.

Key Responsibilities:

  • Engage customers by greeting them and offering assistance with products and services.
  • Resolve customer issues and answer questions to ensure a positive customer experience.
  • Provide expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
  • Lead and deliver in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
  • Build relationships with customers and provide authentic closure of customer interaction and build and foster relationships.
  • Engage with omni-channel solutions to enhance customer engagement/experience.
  • Locate products in other stores or online if unavailable in the store.
  • Achieve or exceed predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
  • Review beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
  • Consistently focus on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
  • Use testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
  • Ensure testers are stocked and maintained in compliance with hygiene standards; maintain a clean and organized department.
  • Implement company asset protection procedures to identify and minimize profit loss.
  • Process sales for customers and/or employee purchases on cash register.
  • Participate in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
  • Have working knowledge of store systems and store equipment.
  • Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Comply with all company policies and procedures; maintain respectful relationships with coworkers.
  • Complete special assignments as assigned.

Requirements:

  • High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
  • Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
  • Knowledge of products and brands in order to engage and meet the needs of the customer.
  • Experience building and maintaining relationships within a team.
  • Basic level PC/tablet skills.
  • Requires willingness to work flexible schedule including evenings, weekends, and holidays.
  • Must be fluent in reading, writing and speaking English.

Preferred Qualifications:

  • Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience demonstrating makeup application and providing makeovers to customers.
  • Experiencing selling Prestige brands.
  • Degree from Beauty School.
  • Experience with another retailer in the form of an Externship.

About Walgreens:

Walgreens is one of the nation's largest drugstore chains, operating 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. We offer a wide range of products and services, including pharmacy services, health and wellness services, and retail products. Our goal is to make health and happiness simpler, easier and within reach for our customers.

Equal Opportunity Employer:

Walgreens is an Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records.

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