Healthcare Service Representative
3 weeks ago
At Marque Urgent Care, we are passionate about delivering exceptional patient care and building strong relationships with our communities. Our team of dedicated healthcare professionals is committed to making a positive impact on patient lives.
We are seeking a skilled Healthcare Service Representative to join our team. As a key member of our healthcare team, you will be responsible for engaging with patients and their families, addressing inquiries, scheduling appointments, and assisting with administrative tasks.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will have the opportunity to learn new skills, contribute to a dynamic team, and grow your career in a supportive and innovative company culture.
Responsibilities:
- Engage with patients and their families professionally and empathetically, addressing inquiries and scheduling appointments.
- Handle a high volume of inbound calls and inquiries while maintaining a positive attitude and ensuring excellent customer service.
- Utilize computer skills to navigate and update patient charting software, insurance databases, and other relevant systems.
- Collaborate with medical personnel and administrative teams to ensure a seamless patient experience from check-in to discharge.
- Maintain accurate and organized records of patient interactions, appointments, and inquiries.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong computer skills and proficiency in administrative tasks.
- Ability to multitask and maintain attention to detail.
Compensation and Benefits:
- A competitive salary of $45,000 - $55,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, dental and vision coverage, and a 401(k) plan.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A collaborative and supportive work environment that values employee growth and well-being.
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