Quality Assurance Manager
3 days ago
Diverse Systems Group, LLC is a renowned provider of IT solutions. We are seeking an experienced Quality Assurance Specialist to join our team.
Role Overview:
- This role involves ensuring that all IT systems meet the highest quality standards.
- You will be responsible for developing and implementing the Quality Management Systems program.
- Audit service desk tickets to ensure they meet documentation standards, SLAs, workflow.
- Develop performance measurement metrics for the department and branches.
Responsibilities:
- Determine quality assurance methodology and techniques to be used in inspecting and testing systems.
- Develop and implement the Quality Management Systems program, including Documentation Management, Training, Change Control.
- Audit Service desk tickets to ensure they meet documentation standards, SLAs, workflow (escalation and/or process).
- Support and manage department and project Risk and Issues.
Requirements:
- 4+ years of Quality Assurance or equivalent experience.
- Proficiency in MS Word and MS Excel.
- Excellent oral and written communication skills.
- Able to apply research methods and analysis techniques to identify solutions.
Benefits:
- Opportunity to work with a dynamic team.
- Promotion opportunities based on performance.
- Competitive salary and benefits package.
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