Quality Assurance Manager

3 days ago


Bethesda, Maryland, United States Diverse Systems Group LLC Full time
About the Job

Diverse Systems Group, LLC is a renowned provider of IT solutions. We are seeking an experienced Quality Assurance Specialist to join our team.

Role Overview:

  • This role involves ensuring that all IT systems meet the highest quality standards.
  • You will be responsible for developing and implementing the Quality Management Systems program.
  • Audit service desk tickets to ensure they meet documentation standards, SLAs, workflow.
  • Develop performance measurement metrics for the department and branches.

Responsibilities:

  • Determine quality assurance methodology and techniques to be used in inspecting and testing systems.
  • Develop and implement the Quality Management Systems program, including Documentation Management, Training, Change Control.
  • Audit Service desk tickets to ensure they meet documentation standards, SLAs, workflow (escalation and/or process).
  • Support and manage department and project Risk and Issues.

Requirements:

  • 4+ years of Quality Assurance or equivalent experience.
  • Proficiency in MS Word and MS Excel.
  • Excellent oral and written communication skills.
  • Able to apply research methods and analysis techniques to identify solutions.

Benefits:

  • Opportunity to work with a dynamic team.
  • Promotion opportunities based on performance.
  • Competitive salary and benefits package.
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