Customer Service Associate

3 days ago

Knoxville, Tennessee, United States Sherwin-Williams Full time
About Us

Sherwin-Williams is a company that values diversity and inclusion in the workplace. We believe that every individual has unique talents and abilities, and we strive to create an environment where everyone can thrive.

We are proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Job Description

The Customer Service Branch Associate will work at our Automotive Branch #9209 located at 10510 Lexington Drive, Knoxville, TN 37932. This position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. The individual selected for this role will be expected to provide customer service and operate tinting, assist with scheduling, mixing and color matching equipment, as needed.

This position involves contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Responsibilities:

  • Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
  • Load and unload products from deliveries
  • Operate and maintain warehouse vehicles and equipment
  • Assist in planning delivery schedule to optimize unit efficiency
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Process sales transactions accurately and consistent with policies and procedures
  • Deliver products to the customer in a safe and timely manner
  • Communicate and cooperate with supervisors and coworkers
  • Keep a clean and safe working environment and optimize space utilization
  • Follow quality service standards and comply with procedures, rules and regulations
  • Ensure that the stockroom is organized
  • Comply with inventory control procedures and assist with bi-annual inventory review
Qualifications

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, with or without reasonable accommodation
  • Must have at least one (1) year of work experience in customer service, retail, or sales

Estimated Salary: $45,000 - $60,000 per year, depending on qualifications and experience.

About Sherwin-Williams

At Sherwin-Williams, we're passionate about helping our employees and their families live healthier, save smarter and feel better. That's why we offer a wide range of benefits designed to support your total well-being. From retirement to health care, from financial protection to your daily commute, we've got you covered.

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