Customer Service and Administrative Associate
3 days ago
Job Description:
We are seeking an experienced Customer Service and Administrative Associate to join our team at FedEx. This role is responsible for handling customer inquiries, processing freight documentation, and performing administrative tasks in a fast-paced environment.
Responsibilities:
- Process customer requests, respond to inquiries, and resolve issues in a timely and professional manner.
- Verify and complete required documentation and reports, ensuring accuracy and attention to detail.
- Enter freight shipment information into computer systems and generate freight bills, utilizing knowledge of transportation procedures.
- Administer freight pick-up process, make freight delivery appointments, and review drivers' Hours-of-Service logs for accuracy.
- Communicate with sales, operations, and other departments to ensure seamless customer service.
Requirements:
- High school diploma or equivalent required.
- Two years general office experience preferred.
- One year customer service experience preferred.
- Previous transportation experience preferred.
- Strong phone and interpersonal skills.
- Ability to count and perform basic math.
- Strong written and verbal communication skills.
Salary: $45,000 - $60,000 per annum, depending on experience.
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