Room Attendant

2 weeks ago


Charleston South Carolina, United States The Lindy Renaissance Charleston Full time

Job Overview:


The Room Attendant is dedicated to ensuring that guests enjoy a seamless and unforgettable stay, demonstrating that they are appreciated and cared for.

This position entails the thorough cleaning and upkeep of hotel accommodations, particularly the assigned guest rooms, along with various other areas of the hotel including public spaces, service areas, and outdoor environments.


Key Responsibilities:

Qualifications:
High School diploma or equivalent; experience in hospitality or a related field is preferred.

Excellent communication skills, with a passion for providing care to others in a dynamic environment.

Friendly, positive demeanor with a commitment to delivering authentic service and a desire to build a career in hospitality.

Able to thrive in a fast-paced setting.

Detail-oriented with the ability to execute tasks efficiently and accurately.

Capable of performing frequent physical movements, including bending and stooping.

Must be able to lift, push, and pull moderate weights regularly.

Ability to scrub and clean surfaces, reaching overhead for cleaning tasks and working in confined spaces.

Must follow instructions and meet deadlines, including the thorough cleaning of the assigned number of rooms.

Basic proficiency in English to understand labels, instructions, and guest requests.

Previous experience in cleaning is preferred.

Must be available to work a flexible schedule, including early mornings, evenings, nights, and weekends.

Job Duties:
Maintain cleanliness of assigned guest rooms according to company standards (changing linens, cleaning bathrooms, vacuuming, dusting, etc.).

Restock amenities and supplies in guest rooms.

Keep the Housekeeping cart organized and stocked.

Report maintenance issues to the Supervisor promptly.

Greet guests in hallways and public areas with a friendly demeanor and offer assistance.

Ensure that special requests are acknowledged and fulfilled.

Provide information about the hotel, brand standards, and local attractions.

Communicate with all departments regarding in-house VIPs and any special needs.

Deliver guest newspapers, messages, packages, and other requested items.

Assist with luggage storage and retrieval as needed.

Maintain a visible presence during busy periods.

Interact professionally with hotel associates, assisting other departments with necessary information.

Handle guest complaints and compliments with professionalism and courtesy.

Listen and respond to guest inquiries with a positive and clear voice.


Stay informed about all property amenities, special events, and local attractions to enhance the guest experience.


Company Overview:


The Lindy Renaissance Charleston is part of a leading global hotel management company, with a diverse portfolio that includes numerous hotels across various locations. Our team is passionate about delivering exceptional service and achieving outstanding results, thriving in a culture that inspires excellence.

Join a world of opportunities with us.


Benefits:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

Daily Pay options available—ask for details.

Medical, Dental, and Vision Coverage.

Short-Term and Long-Term Disability Income.

Life Insurance and AD&D Insurance.

Paid Time Off.

Employee Assistance Program.

401k Retirement Plan.
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