Resident Support Specialist

7 days ago


Rockford, Illinois, United States Rockford Housing Authority Full time

At the Rockford Housing Authority, we are seeking a highly skilled Resident Support Specialist to join our team. This role will play a vital part in providing guidance and assistance to residents of public housing, working closely with individuals and families who require support from social service agencies.

Job Summary

This Resident Support Specialist will work as a service coordinator and case manager, providing informal counseling, information, and referrals to residents. They will also plan educational programs, coordinate volunteer opportunities, and link with outside service agencies to negotiate affordable services as needed.

Key Responsibilities

  • Assess residents' needs and make appropriate referrals to community services.
  • Develop and maintain a tracking system for individuals and families, ensuring timely and satisfactory delivery of services.
  • Collaborate with residents, families, and community agencies to identify and address social, financial, and health-related issues.
  • Provide case management and needs assessments, ensuring residents have access to necessary resources and support.
  • Monitor and report on resident outcomes, making recommendations for service improvements as needed.

Requirements

  • Bachelor's degree in social work, psychology, community mental health, or a related field.
  • At least three years of experience in service management, case management, or a related field.
  • Excellent communication, problem-solving, and organizational skills.
  • Able to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Valid driver's license and ability to provide personal transportation.


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