IT Service Center Technician
2 weeks ago
The University of Massachusetts is seeking a highly skilled IT Service Center Technician to join our team. As a key member of our IT department, you will provide technical support to the campus community, ensuring that our students, faculty, and staff have access to the technology they need to succeed.
Key Responsibilities:
• Troubleshoot and resolve technical issues with computers, software, and other technology systems
• Provide technical support for classroom technologies, including audio and projection systems
• Collaborate with other IT teams and technicians to resolve complex technical issues
• Participate in testing and deployment of new technology systems and software
• Develop and maintain technical documentation and workflow diagrams
Requirements:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of experience in technical support or related field
• Strong knowledge of operating systems, software applications, and network systems
• Excellent communication and problem-solving skills
What We Offer:
The University of Massachusetts offers a competitive salary and benefits package, including health insurance, retirement plan, and tuition credit. We also offer opportunities for professional development and growth within the university.
How to Apply:
Applicants should submit a letter of interest, current resume, and contact information for three professional references. The deadline for internal applicants is November 1, 2024. The review of internal and external applications will be ongoing until the position is filled.
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