Training Director

1 week ago


Jackson, Michigan, United States Subway - 14544-0 Full time
Job Title: QSR Director of Training

Company Overview: Subway - 14544-0 is a dynamic and rapidly growing Quick Service Restaurant (QSR) company committed to providing exceptional customer experiences and delicious food offerings. With our expanding footprint, we are seeking a talented and experienced individual to join our team as the QSR Director of Training.

Responsibilities:

• Develop and implement comprehensive training programs to enhance the skills and performance of our team members across all levels.

• Design and execute long-term development strategies to support the growth and career progression of team members, including leadership development initiatives.

• Lead the training efforts for marketing rollouts, ensuring team members are equipped with the knowledge and skills to effectively promote and execute new menu items, promotions, and initiatives.

• Identify opportunities for skill enhancement and create training modules to address gaps in performance or areas for improvement.

• Establish and maintain reporting mechanisms to track training effectiveness, employee progress, and performance metrics.

• Collaborate with cross-functional teams, including Operations, Marketing, and Human Resources, to align training initiatives with organizational goals and objectives.

• Conduct customer experience training programs to ensure that team members deliver exceptional service and create memorable experiences for our guests.

• Lead team-wide meetings and workshops to communicate updates, share best practices, and foster a culture of continuous learning and development.

Qualifications:

• Hospitality Management, or related field

• Minimum of 5 years of experience in training and development, preferably within the QSR industry.

• Proven track record of designing and implementing successful training programs that drive results and improve employee performance.

• Strong understanding of instructional design principles, adult learning theory, and training evaluation methods.

• Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.

• Demonstrated leadership ability and experience managing a team of trainers or training coordinators.

• Proficiency in Microsoft Office Suite and Learning Management Systems (LMS).

Benefits:

• Competitive salary commensurate with experience

• Retirement savings plan with employer match

• Paid time off and holidays

• Opportunities for career advancement and professional development

How to Apply: Interested candidates should submit a resume and cover letter outlining their qualifications and relevant experience.


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