Guest Services Representative

1 week ago


Frisco, Texas, United States HYATT Hotels Full time

Position Overview:
As a key member of our hospitality team, the Front Office Agent plays a vital role in ensuring an exceptional experience for our guests. Your primary responsibilities will include managing guest check-ins and check-outs, providing information about hotel services, and addressing any inquiries or concerns.

Key Responsibilities:
1. Welcome guests upon arrival and assist with the registration process.
2. Handle guest requests and provide solutions to enhance their stay.
3. Maintain accurate records of guest accounts and transactions.
4. Collaborate with other departments to ensure seamless service delivery.

Qualifications:
We are looking for individuals with strong communication skills, a friendly demeanor, and a passion for providing outstanding customer service. Previous experience in a hotel or hospitality environment is preferred.



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