Retail Operations Leader

2 weeks ago


Papillion, Nebraska, United States Kohl's Full time

Role Overview

Position Summary

As a Retail Operations Leader, you will oversee and guide the entire store team, ensuring exceptional customer service and associate engagement. Your leadership will be pivotal in developing team members to provide outstanding service, merchandising knowledge, and consistent operational performance. You will be responsible for achieving key performance indicators with a focus on enhancing sales and profitability.

Key Responsibilities

  1. Drive profitable sales and meet financial objectives through strategic leadership and decision-making.
  2. Manage payroll effectively by creating store schedules, monitoring labor costs, and adjusting to business needs based on sales trends.
  3. Lead the recruitment process, making hiring and termination decisions for all store personnel.
  4. Address associate relations issues, ensuring adherence to company policies and performance management.
  5. Oversee the training of new hires, instilling knowledge of company culture, product information, and sales practices.
  6. Foster team development by coaching associates and creating succession plans.
  7. Ensure effective inventory management through accurate shipping and receiving processes, and compliance with business directives.
  8. Mitigate loss by educating staff, monitoring store activities, and maintaining product protection standards.
  9. Uphold visual merchandising standards, ensuring product presentation is clear and appealing to customers.
  10. Maintain optimal product levels on the sales floor through effective replenishment planning.
  11. Create an engaging store environment by modeling excellent customer service behaviors and ensuring efficient point-of-sale operations.

Managerial Responsibilities

All managerial roles at Kohl's require:

  • Leading with integrity and fostering a collaborative and inclusive culture.
  • Exercising sound judgment in decision-making and engaging appropriate partners when necessary.
  • Providing direction and guidance to associates while modeling exemplary customer service practices.
  • Ensuring operational standards are met, including loss prevention and merchandising presentation.
  • Adjusting resources as needed to meet customer demands and workload requirements.
  • Analyzing key performance indicators to inform business decisions that enhance store performance.
  • Managing talent through effective hiring, training, and supervision.
  • Completing multiple tasks within set timeframes.
  • Reinforcing company policies and safety standards.

Qualifications

Required:

  • Must be at least 18 years old.
  • Experience supervising a team of 20 or more associates, including performance management responsibilities.
  • Strong verbal and written communication skills.
  • Excellent decision-making and problem-solving abilities.
  • Proven people management skills with a focus on talent development.
  • Flexible availability, including days, nights, weekends, and holidays.

Preferred:

  • Experience in a retail environment, preferably in a managerial capacity.
  • Experience supervising a larger team of 50 or more associates.
  • College degree or equivalent combination of education and experience in retail or a related field.

Physical Requirements

Must be able to lift up to 50 lbs frequently and occasionally over 50 lbs with assistance. Ability to stand or walk for extended periods, perform physical tasks, and comply with health and safety standards.



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