Retail Operations Supervisor

2 weeks ago


Papillion, Nebraska, United States Walgreens Full time

Key Responsibilities

As a Retail Operations Supervisor, you will be tasked with understanding the operational framework of Walgreens and leading comprehensive store functions, encompassing both front-end and pharmacy operations. You will engage in an accelerated development program designed to prepare you for a Store Manager role.

Under the guidance of the Store Manager, you will oversee daily operations, ensuring smooth functioning across all departments. You will support store management by shadowing and assisting in various tasks throughout your training journey.

Training & Development

Participate in a rigorous training program that includes essential certifications for the Store Manager position. Engage in a blend of classroom learning, online courses, and hands-on training, fulfilling specific learning objectives through rotations in different stores.

Work closely with your District Manager to follow a personalized development plan, participating in regular discussions with both the Store Manager and District Manager to foster continuous professional growth.

Customer Engagement

Actively engage with customers and patients, providing assistance and addressing inquiries to enhance their experience. You will be responsible for resolving complaints promptly and modeling exemplary customer service practices.

Monitor customer service standards, offering coaching and training to team members to drive improvements in service quality. Collaborate with the Store Manager to analyze customer feedback and implement strategies to enhance service metrics.

Operational Oversight

Gain hands-on experience in supervising store operations, including managing shifts, delegating tasks, and ensuring compliance with operational standards. You will also learn to oversee merchandising tasks and maintain accurate pricing and inventory management.

Support the Store Manager in safeguarding store assets by implementing loss prevention strategies and adhering to all applicable regulations.

Performance Management

Develop skills in analyzing financial and performance data to create actionable plans aimed at improving business outcomes. Identify opportunities for sales growth and collaborate with the Store Manager to review performance indicators and operational metrics.

People Management

Learn the fundamentals of team management, including training and coaching on standard operating procedures. Familiarize yourself with HR systems to effectively supervise team members and engage in performance management discussions.

Communication Skills

Attend critical communication sessions with the Store Manager to learn best practices for feedback and team engagement. Participate in community events and facilitate discussions around operational metrics.

Minimum Qualifications

A Bachelor's degree with three years of retail management experience or a High School Diploma/GED with five years of retail management experience is required. Candidates must demonstrate fluency in English and be willing to work flexible hours, including evenings and weekends.



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