Private Client Manager, North America
3 weeks ago
Belmond is a renowned luxury hospitality brand that offers unparalleled experiences worldwide. With a portfolio of iconic hotels, trains, and river cruises, we cater to discerning travelers seeking exceptional adventures.
Job SummaryWe are seeking a highly skilled Private Client Manager, North America to join our team. As a key ambassador for Belmond, you will be responsible for delivering exceptional experiences to our high-end clients, driving sales growth, and fostering strong relationships with our luxury partners.
Key Responsibilities- Develop and execute quarterly sales action plans to achieve revenue targets and exceed client expectations.
- Manage the sales process, act as a key contact for LVMH VIC clients, and provide customized advice to new guests.
- Establish and nurture relationships with existing clients to enhance clienteling experiences and increase cross-portfolio sales.
- Contribute to Belmond's KPI achievement and apply all sales-related procedures and guidelines.
- Perform 1-1 end-consumer activities, provide after-sales services, and perform ad-hoc duties as required.
- Maintain a clean database of owned contacts and log all sales activities promptly into OSC.
- Bachelor's Degree preferred.
- Strong knowledge of the luxury business and sales skills.
- Resourceful and customer-focused conversationalist with excellent communication skills.
- Able to understand, explain, and carry out hotel procedures and processes.
- Familiarity with B2B distribution and standard commercial B2B strategies.
At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks, and benefits, including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation, and holidays, as well as complimentary and preferred rate experiences at our iconic destinations.
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