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Interpreting Services Coordinator

2 months ago

Indianapolis, Indiana, United States LTC Language Solutions Full time
Position Overview

LTC Language Solutions is seeking an Interpreting Support Coordinator to enhance our Interpreting Department. We value individuals who are proactive, possess outstanding communication abilities, and are committed to delivering exceptional service. This role is ideal for those looking to contribute positively to the community while collaborating with a dynamic team that fosters growth and innovation.

Key Responsibilities:

  • Manage incoming calls and process requests during operational hours.
  • Coordinate and schedule appointments for both ASL and FL, ensuring timely service delivery.
  • Perform data entry for appointment details prior to scheduled sessions.
  • Support the department by monitoring designated email communications.
  • Collect and verify timesheets from interpreters post-appointments, ensuring accuracy in our systems.
  • Maintain and update the interpreting database, including interpreter availability and compliance documentation.
  • Participate actively in departmental meetings and discussions.
  • Contribute innovative ideas to enhance interpreting and translation services.
  • Assist with client and community outreach initiatives as directed.
  • Be available for holiday coverage as required.
  • Complete additional tasks as assigned by management.

Desired Skills:

  • Self-motivated and proactive
  • Exceptional interpersonal and problem-solving skills
  • Strong presentation capabilities
  • Comfortable engaging with senior leadership
  • Aptitude for optimizing processes
  • Enthusiasm for personal and professional development

Position Requirements:

Location: Indianapolis, IN

Education: Associate's degree preferred.

Experience: Familiarity with diverse cultures and languages; prior interpreting experience is advantageous.

Knowledge: Proficient in MS Office (especially Excel), excellent telephone etiquette, customer-focused, organized, and detail-oriented. Strong time management skills are essential.

Benefits Offered:

  • Generous company-matched 401k program
  • Competitive paid time off
  • Maternity and paternity leave benefits
  • Company-sponsored long-term disability and life insurance
  • Opportunities for professional development
  • Comprehensive medical, dental, and vision insurance

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