IT Support Specialist

3 weeks ago


Huntsville, Alabama, United States RML Auto Full time
GREAT OPPORTUNITY

RML Auto is seeking an experienced System Administrator to support our computerized information systems. We offer a competitive benefits package, including a 401K plan with a match.

Job Summary

The successful candidate will be responsible for supporting computerized information systems, including computers, printers, scanners, servers, Local Area Networks (LAN), telephony systems, and other equipment. They will assist dealership personnel in troubleshooting problems and training for all hardware and software applications.

Key Responsibilities
  1. Manage computers, ensuring they are patched, have the latest Virus/EDR, and are protected against intrusion.
  2. Maintain User Security, Windows, and other applications as necessary.
  3. Maintain a broad knowledge of operating systems, dealership applications, and hardware.
  4. Monitor system logs and activity on all print and file servers, ensuring they are patched and backed up regularly.
  5. Troubleshoot LAN problems with the support of the network manager.
  6. Confers with corporate IT staff regularly to identify hardware and LAN needs.
  7. Reviews existing hardware to make recommendations for upgrades or changes to existing systems.
  8. Coordinates equipment installation and maintenance activities with department managers to avoid disruption in business operations.
  9. Assists dealerships with special projects as it relates to their IT needs.
  10. Must utilize and update the ticket tracking system to provide timely customer support to each dealership.
  11. Works with vendors to resolve application and hardware issues as needed.
  12. Helps with the training of personnel in the use of computers, printers, and other peripherals.
  13. Submit weekly task reports to the manager, detailing key achievements and projects/tickets to be completed for the next week.

The ideal candidate will be available nights and weekends to address business interruptions caused by unavailable systems or LANs.

We are an equal opportunity employer and welcome applications from qualified candidates.



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