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Interpreter Coordinator

2 months ago

Lincoln, Nebraska, United States Rapport Translations Full time
About the Role

Rapport Translations is seeking a highly skilled Interpreter Coordinator to join our team. As an Interpreter Coordinator, you will be responsible for scheduling interpreters, overseeing interpreter and client schedules, and communicating with interpreters and clients.

Key Responsibilities
  • Schedule interpreters in our online scheduling portal, ensuring all appointments are covered
  • Provide exceptional customer service to clients and interpreters, managing relationships with both
  • Communicate with interpreters and clients via phone, email, and text
  • Train interpreters on various activities, including our online scheduling system
  • Answer phones and route calls, monitor email and texts
  • Participate in weekly meetings and contribute to the success of our team
  • Assist with reaching revenue goals and increasing relationships with existing and potential clients
  • Set up and train clients on using our online scheduling system
  • Set up clients for phone interpreting
  • Manage multiple projects and priorities simultaneously in a fast-paced environment
Requirements
  • College degree preferred or equivalent customer service experience of 2 years or more
  • Over two years of experience in customer service and/or account management/sales
  • Strong attention to detail, excellent communication skills, and strong organizational skills
  • Ability to multitask, write and verbal skills, and proficiency in Microsoft Office
  • Client-focused, positive attitude, strong interpersonal skills, problem-solving ability, and ability to work independently