Customer Support Specialist

4 days ago


Oak Ridge, Tennessee, United States Advance Financial Full time
Job Description

As a Customer Support Specialist at Advance Financial, you will play a critical role in providing world-class customer service to our clients. This involves assisting customers online, in person, and over the phone, while ensuring that their needs are met promptly and efficiently.

Key Responsibilities:

  • Provide exceptional customer service and support through various channels.
  • Assist customers with loan applications and answer any questions they may have.
  • Work closely with team leads to meet and exceed monthly goals.
  • Maintain accurate records and reports as required.
  • Participate in ongoing learning and development to stay up-to-date with company best practices.

Requirements:

  • High School Diploma or equivalent.
  • Phone customer service experience preferred.
  • Dedication to helping others and a strong desire to provide excellent customer service.
  • Experience in a service-related field (cash handling experience preferred).
  • Must be willing to work in an environment where performance will be measured and judged.

Benefits:

  • $16-$24 per hour.
  • $500 Sign-on Bonus paid after 90 days of employment.
  • Generous PTO and paid time off to volunteer.
  • Paid parental leave.
  • 100% company-paid health insurance.
  • 401k with 5% company match.
  • Student Loan Repayment Plan.


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