IT Support Specialist II

3 weeks ago


Oak Ridge, Tennessee, United States XCEL Engineering Inc Full time

Job Overview

XCEL Engineering Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions and services to federal agencies and organizations.

In this role, you'll provide end-user support on 10,000+ Windows/Macintosh/Linux computers and mobile devices throughout ORNL.

About the Job

As a Deskside Support IT Specialist II, you will participate in the analysis, design, maintenance, and documentation of intermediate-level information technology services for Windows and Macintosh computers throughout the lab.

You'd lead IT technical programs impacting all staff including working across a broad variety of technology areas in an ITIL environment addressing incidents, problems, changes, and requests.

Responsibilities

  • Resolve or address incidents or requests and serve as one of the main points of contacts for IT services.
  • Support operating systems; mobile devices (specifically iOS); E-Mail; Backup systems; Active Directory; software product updates; vulnerability resolution; and various support of other software products used on desktop systems.
  • Respond to medium-scale technical issues without supervision, including incident responses; networked computing systems; and computing instrument integration to scientific/research devices.
  • Provide specialized services like the design of information technology computer needs for staff.
  • Test and verify intermediate-level technology-based procedures and processes.
  • Help plan, coordinate, manage, and maintain intermediate-sized projects under minimal direction or while serving as a project lead.
  • Research new technologies and train on them as needed.
  • Support all aspects of mobile device-related issues.

What You'll Need

US Citizen with eligibility to obtain a security clearance.

Bachelor's degree in computer science, Information Technology, Computer Engineering, or a related field of study and two (2) to four (4) years of relevant experience is required.

Proven knowledge and experience supporting both Macintosh and Windows platforms in an enterprise environment.

Experience providing white-glove support for executive staff.

$85,000 - $105,000 per year



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