Customer Service Coordinator Lead

3 weeks ago


Fort Atkinson, Iowa, United States Southland Industries Full time
Job Summary

We are seeking a highly skilled Sr. Service Coordinator to join our team. The successful candidate will be responsible for coordinating service activities, managing the service agreement database, and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Maintain positive customer relations through prompt and thorough resolution of customer inquiries, requests, and complaints.
  • Investigate potentially serious customer complaints and implement corrective measures as required.
  • Coordinate with Brandt University training specialist to develop staff training curriculum.
  • Prioritize service calls and determine the needs of the customer, matching them to an appropriately-skilled technician.
  • Dispatch service calls in a timely manner, informing customers of ETAs and notifying promptly of any delays.


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