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Customer Service Representative

2 months ago

Denver, Colorado, United States USZoom LLC Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Denver, CO. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers via phone, chat, and email.

Responsibilities:
  • Answer inbound calls from customers in a prompt and professional manner
  • Identify the type of assistance needed and provide solutions
  • Manage customer expectations and escalate issues when necessary
  • Actively engage customers in online chat contexts
  • Provide mail support to the Mail Center Manager
  • Perform additional duties as assigned
Requirements:
  • Active listening skills
  • Results-oriented
  • Strong work ethic
  • Excellent verbal and written communication skills
  • Previous experience in a customer service-oriented role

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.