Fraud Analysis Specialist

2 weeks ago

Austin, Texas, United States Aplusfcu Full time

Current Opportunities: We are excited to announce openings within our Fraud Department at A+FCU.

Position Overview: This role is pivotal in supporting our mission to be the preferred partner for our members in making informed financial choices. As a Fraud Analysis Specialist, you will deliver exceptional service to both internal and external members while conducting thorough, unbiased investigations into allegations of fraud, scams, and abuse.

Key Responsibilities:

  • Examine deposited checks through various channels to identify kiting and counterfeit items.
  • Investigate cases of counterfeit or fraudulent checks, including those submitted via our tracking system.
  • Handle simple Debit Card Fraud Disputes under $500 efficiently.
  • Scrutinize transactions for suspicious activities, including fraudulent deposits.
  • Make independent decisions to implement account restrictions to prevent further losses.
  • Conduct interviews with account holders regarding suspicious activities.
  • Assess check negotiability and manage funds availability in accordance with regulations.
  • Review daily returned items for fraudulent checks and other irregularities.
  • Analyze evidence and documentation to compile comprehensive reports with recommendations.
  • Create and manage fraud cases within our case management system.
  • Maintain accurate records of all investigations.
  • Effectively prioritize a diverse caseload to achieve positive outcomes.
  • Assist in training sessions for team members as needed.
  • Collaborate with various departments to address fraudulent situations.
  • Stay updated on current fraud trends through various resources.
  • Adhere to all policies, procedures, and regulations.
  • Ensure member confidentiality at all times.

Qualifications:

  • High school diploma or equivalent required.
  • Experience in financial institutions or fraud-related roles preferred.
  • Minimum of six months experience in a financial institution, law enforcement, or loss prevention.

Skills and Abilities:

  • Knowledge of member services and back-office operations.
  • Familiarity with relevant regulations and policies.
  • Strong analytical and organizational skills.
  • Ability to produce professional reports based on factual information.
  • Integrity and confidentiality in handling sensitive information.
  • Effective communication and interpersonal skills.
  • Ability to work independently with minimal supervision.

Physical Requirements:

  • Ability to work a standard 40-hour week.
  • Frequent communication through various channels.
  • Engagement in problem-solving to address potential issues.

Decision-Making:

  • Independently assess account holds and restrictions related to suspicious activities.
  • Collaborate with supervisors for decisions outside standard policies.

We look forward to your interest in joining our dedicated team at A+FCU.

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