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Fraud Analysis Specialist

2 months ago

Austin, Texas, United States SELF Financial LLC Full time

About Self Financial:
Self Financial is a rapidly growing FinTech organization dedicated to enhancing economic inclusion and financial stability. Our mission is to empower individuals to establish credit and savings, thereby improving their financial well-being.

Role Overview:
As a member of the Fraud Investigation team, you will play a crucial role in our operations by managing daily workflows related to document assessments, fraud inquiries, and customer validation. Your expertise will be essential in identifying and mitigating fraudulent activities. You will engage in thorough research and analysis of various suspicious activities and escalations.

Key Responsibilities:

  • Execute daily investigative tasks, including document assessments, red flag evaluations, and customer verifications, which may involve customer interactions.
  • Conduct comprehensive investigations into potential financial fraud cases, such as account takeovers, identity theft, and unauthorized transactions.
  • Maintain meticulous records of investigation findings and prepare reports for management as required.
  • Utilize advanced analytical tools to detect patterns and anomalies indicative of fraud.
  • Monitor financial transactions for suspicious activities.
  • Balance quality and efficiency in workflow processes.
  • Investigate accounts for loss prevention using industry knowledge and various tools.
  • Analyze statistical data to identify connections among customers.
  • Communicate with customers to investigate potential fraudulent activities.
  • Perform detective analysis on suspicious activities to identify control weaknesses and suggest improvements.

Qualifications:
  • A minimum of 2 years of experience in financial fraud investigation or a related field within the fintech, banking, or payments sector.
  • Familiarity with payment methods such as Visa, ACH, and check payments.
  • Strong communication skills with experience in customer interactions.
  • High emotional intelligence and the ability to foster relationships with colleagues.
  • Adaptability to a dynamic work environment and the ability to make informed decisions independently.
  • Proficient technical skills and knowledge of regulations like the Bank Secrecy Act and USA PATRIOT Act.
  • Experience with tools such as Sentilink, Jira Service Desk, and Google Suite.
  • Understanding of compliance requirements related to financial fraud prevention, including AML and KYC regulations.

Compensation and Benefits:
The base salary range for this position is $55,000 - $65,000 annually, with individual compensation based on unique candidate factors.

Our benefits package includes:
  • Company equity through stock options.
  • Performance-based bonuses.
  • Comprehensive health, vision, and dental insurance.
  • Flexible vacation policy.
  • Educational assistance.
  • Complimentary gym membership.
  • Casual dress code.
  • Team-building activities.
  • Remote work options and flexible schedules.
  • Paid parental leave.
Self Financial is an Equal Opportunity Employer.